Refund policy

Returns & Exchanges

Human First Co. takes great pride in delivering high quality products to your doorstep. Each design has been designed to tell a story – and part of that story includes trust. Rather than distributing bulk generic products from a warehouse, our unique designs are created with Print-On-Demand, individually produced just for you.

We use a highly reliable manufacturer and printing facility. But life happens and in very rare instances errors in the manufacturing process can occur. If you have any issues with your product we want to solve the issue as soon a possible.

There are two scenarios regarding returns:

A. If your product arrives damaged, contains a manufacturing defect, has a printing error, or doesn’t match what you ordered, the manufacturer will either give you a refund or a replacement with photographic proof of the issue. You must report the issue within 25 to 30 days from date of delivery.

B. Because of the Print-On-Demand process, the manufacturer does not honor refunds or exchanges if you ordered the wrong size or color. However, at Human First Co. our goal is to make sure you enjoy your product, even when things don’t go as planned. As a courtesy, we are offering a one-time discount on a replacement order.

Return/Exchange Requirements:

  • An issue must be submitted to our business email: hello@humanfirstco.net within 25 – 30 days from date of delivery.

  • You must include up to 5 photos or 1 video cleanly and clearly showing the issue on the product. If you have multiple products with issues for the same design, please include all similar products in 1 photo. Make sure the product is laying on a flat surface.

  • You must provide a brief description of the issue you are having with the product.

  • If there is a defect with the manufacturing of the product, the manufacturer will review the issue promptly and, if approved, will either refund your purchase with the method of payment you used at time of purchase, or provide you with a replacement at no cost to you.

  • If you ordered the wrong size or color by mistake, Human First Co. will pvovide a one-time replacement discount. The product will need to be returned to the address provided in our reply email. We do not cover shipping costs. Once we receive your product, you will be issued a refund or we will immediately submit an order for replacement with the manufacturer.

If you have any questions regarding returns & exchanges, we’d be more than happy to answer them.

Contact us at: hello@humanfirstco.net